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Nebo Comfort voted Business of the Year

Mar 03, 2019 07:30AM
By Ashlynn Moore

Ask most people what an HVAC company sells and they may tell you furnaces, air conditioners, heat pumps and so forth. Ask the Nebo Comfort team what they sell and you get a completely different answer. “We sell comfort,” said co-owner, Lorene Moore. What is comfort? To their customers, comfort is the convenience of knowing Nebo Comfort will be out quickly and work efficiently to get their comfort systems up and running again. It’s the relief of knowing they can rely on Nebo Comfort’s experience and expertise. It’s being able to relax, knowing the air in their home is clean and safe for their family and friends to breathe. It’s the contentment of a warm bath at the end of a long day. For Nebo Comfort’s customers, comfort is peace of mind that goes way beyond what’s found in a box. Robert Moore grew up in Payson and always knew he wanted to be in business here. His parents owned Moore Sheet Metal for 45 years, so he learned at an early age how important quality and service is to the success of a business and a community. Lorene moved to Payson when she married Robert 30 years ago. Having grown up in large cities like Seattle and Phoenix, she quickly grew to love the close-knit Payson community. When Robert’s mother retired and closed her shop in 2013, Robert and Lorene knew no one could take better care of the customers Robert had been serving for 35 years than they could, so they opened Nebo Comfort. Believing that you can only expect to receive from a community that you actively give to, the Moore family has always looked for ways to serve. When they started their business they also started their Nebo Cares program. Through Nebo Cares, they have raised money for organizations such as the American Cancer Society, the Shop With a Cop program, the ALS Foundation, Relay for Life and the Mervyn Sharp Bennion Central Utah Veterans Home in Payson. They are actively involved in the Payson Santaquin Area Chamber of Commerce where Lorene has served as President. Robert is a member of the Kiwanis Club and you are sure to see them every year at the Onion Days Car Show. One of Lorene’s favorite service opportunities is reading and donating books to elementary students in Payson and Santaquin. “Kids see me in the store and tell their parents ‘Look, it’s the book lady’,” Lorene says. “It’s so much fun when books come alive for them. I love getting to be a part of that.” Nebo Comfort is a small business that believes in giving big. From customer service to community service, Nebo Comfort believes in giving their best.